Return Policy 

At Feedex, customer satisfaction is our top priority. If you are not satisfied with your purchase, we’re here to help with a clear and fair return policy.

1. Return Eligibility

You may request a return if:

  • The item is unused, unopened, and in its original packaging

  • The return is requested within 7 days of delivery

  • You have a proof of purchase (order number or invoice)

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personal care and hygiene products

  • Food, grocery, and perishable items

  • Customized or personalized products

  • Items marked as “Final Sale” or “Non-Returnable”

3. Damaged or Incorrect Items

If your item is damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund after verifying the issue.

4. How to Initiate a Return

To start the return process:

  1. Contact our support team at support@feedex.store or via WhatsApp at +92-XXX-XXXXXXX

  2. Provide your order number, reason for return, and photos (if applicable)

  3. Our team will guide you through the return steps

5. Refunds

  • Refunds will be issued once the returned product is received and inspected

  • Refunds are processed within 5–7 business days

  • Refunds will be made to your original payment method or as store credit

6. Return Shipping

  • Customers may be responsible for return shipping charges unless the return is due to our error

  • For prepaid orders, shipping costs are non-refundable unless the return is approved due to a fault from our side.